***I am getting reports that some of you are not receiving shipment notification emails. Which is very odd, because the system sends out a notification to the customer's email address every time I print a new label. Never fear, simply email me via the CONTACT box in my shop with your name, the date that you ordered and your order number and I can forward your tracking information to you.***
Going by past years experiences I have found it is much easier and less time consuming to give regular updates via this blog than answering individual phone calls that delay order processing times. I want to make sure each person is taken care of, and that orders are processed as fast as possible so that you can have your bars in hand in a timely manner. This is still a very small company, despite our growing popularity. Hopefully next year, we will be able to hire phone support for this time of year. Please bear with me during these busy days.
Here is some important information that I think you need to know. You can always email me with your questions, I reply within hours.
November 7th: Last day to order for domestic arrivals by Christmas is December 10th. Last day for Canada is November 15th. Last day for International is November 4th. Please order your gifts early, we cannot guarantee when your order will arrive once it leaves our workshop as we have no control over times in transit.
Please calculate your shipping by going to "My Cart" and inputting your state and zip code for accurate shipping fee calculation.
Steps to checking your order status:
1. Log into your account and check to see if there is a tracking number, or check your email for tracking information (we send a shipment confirmation with each order. Look for an email from Stamps.com.)
2. If you do not see tracking, most likely your order is still processing and will be shipping out shortly. Keep an eye on your email for shipment confirmation.
3. Please note that orders ship approximately 5 days after we receive them due to the workload and the holiday rush, and that orders received after December 10th might not arrive by December 24th. These deadlines have been posted for weeks in order to give you ample time to order if your items were intended as gifts. I understand that some are just discovering our company and did not know about these deadlines, but hopefully these blog updates will enable you to plan accordingly.
Please also keep in mind that this is also USPS's busiest time of the year and their delivery might take longer than expected. I would suggest upgrading your shipping to Priority Mail.
Any wholesale orders received after December 7th will not be processed until the new year.
Update December 7th:
We are currently on a 4 business day lead time to ship your order. During these busy times, the best way to reach us is via email. Emails are answered within hours of receiving.
Last Day to order for domestic arrival by Christmas is December 10th. It is too late for international arrival by Christmas. Any domestic orders received after December 10th may not make it in time so please be aware of that and plan accordingly. If you received an email with shipment information it means your order is processing or has already shipped. Check your tracking regularly. Please give your order a few days to arrive after receiving that email. My other half was deployed yesterday for the next 8 weeks, so please have patience with me, I really appreciate it.
I will be closing up shop for the holidays on December 19th. Our kids will be on winter break and I am in need of much R&R with them. All the orders that I receive up until the 19th will be processed and shipped out. You will still be able to place orders, but shipments will resume on December 27th. Thank you. Happy Holidays!
Update December 9th:
Any bars that are currently out of stock will not be back in stock until the first week of January. If a bar from your order goes out of stock before I pack it up, I will either substitute it with a similar bar or double up on another bar that is already in your order. Great news! We were featured on E! News (unexpectedly) on Tuesday night. Thanks E! News, there is nothing like free advertising on a major network to get the word out.) Which means I received a HUGE! wave of orders that I am working to get out the door. I am processing and shipping orders daily, so please be patient and check your email for tracking information to see if your order has shipped. All orders receive shipment confirmation that contains tracking. Moving as fast as I can and all pending orders will be en route by 12/15/11. Thank you for your patronage and patience!
Update December 11th:
Currently on a 3-4 business day lead-time to ship. All orders received December 6th and before have already been processed and are en route. All orders received after December 6th thru December 10th will ship on Wednesday the 14th. Orders received the 11th through the 13th will ship December 15th and December 16th.
Update December 12th:
I just received an email with updated tracking for a lot of orders. If your order was placed December 5th or later, you can expect it to arrive within a few days from now. I will be processing orders placed from the 7th until the 10th tonight.
Update December 14th:
The following bars are out of stock until our end of the year restock. They will be available again in January:
1664
American Hops
Blacker The Berry
Blithering Idiot
Blue RIbbon
Choc Bock
Coffee and Chocolate
Draught
Ego
Extra Stout
Gentleman's Bay Rum
H.B.I.C Brew (we will reintroduce this in Fall of 2012, very limited edition.)
Honeymooners
Honey Porter
How Stella Got Her Brew Back
Imperial Dragon
IPA
Limewood
Merrymint
Moon on the Rise
Santa's Ale
Scrooge's Brew
Sex Panther
Smashing Pumpkin
Pumpkinwood
Rio
The Original Stock
Update December 16th:
All orders that have not already shipped will be shipping out today and tomorrow. I would suggest to start checking your tracking periodically starting on Sunday. I thank you for your patience and and understanding, and for your patronage!
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